Unfortunately, we are no longer able to repair Thermophore units, because of a variety of regulatory, quality and liability concerns. We do not recommend trying to repair or replace any components yourself, as it may cause a safety hazard.
As an indication of our confidence in our products, we have extended our warranty coverage to two years from the date of purchase on all Thermophore units. We will replace any Thermophore pack returned to us by a consumer with a receipt showing that it was purchased less than two years ago that does not work properly because of a manufacturing defect. Please remember to save your receipt, and feel free to call our Customer Service Department at 800-253-0854 with any questions.
A Warranty Replacement Request form is provided at the right that you can download for your convenience.